Patient's Rights & Responsibilities
As a patient at Sreshta Hospitals, you have certain Rights and Responsibilities:
Patient Rights:
- Right of access to healthcare
- Right to be treated without discrimination on the grounds of age, gender, race, origin, religion, sexual orientation or disabilities
- Right to personal dignity and privacy during examination, procedures and treatment in a safe environment
- Right to privacy and confidentiality of your medical records and personal information
- Right to be included in decisions involving your medical care
- Right to clear understanding of the benefits and risks of each treatment options available, the expected outcomes and change in medical condition in an understandable language
- Right to informed consent before any procedure / surgery / treatment. If patient is unconscious or unable to make the decision due to any reason, informed consent will be taken from their nearest relatives
- Right to know the expected cost of treatment and the hospital payment policies
- Right to be informed about the names of the doctors, nurses and other healthcare team members involved in your care
- Right to get second opinion
- Right to accept or reject medical treatment. He / she will be informed of consequences of any such refusal. The hospital shall not be responsible for any consequences as a result of refusal to treatment
- Right to request for a copy of your medical records as per hospital protocol. The records will be made available in 3 working days from application
- Right to express complain or grievances and expect to get them addressed
Patient's Responsibilities:
- To provide all and accurate personal and family health information required to provide you with appropriate care
- To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care
- To ask your doctor and other care providers questions when you do not understand any information or instructions
- To inform your doctor or other care provider if you desire a transfer of care to another doctor, care giver, or facility
- To be considerate of others receiving and providing care
- To observe hospital rules, regulations, policies and procedures, including those regarding security checks, smoking, noise, and number of visitors. The Hospital is a non- smoking zone and any forms of intoxicants are not allowed in the hospital premises. You are requested to refrain from any damage to hospital premises
- To accept financial responsibility for health care services provided and settle bills promptly
- To inform the doctor and other care providers if the patient’s condition worsens or does not follow expected course
- To accept hospital policy to ensure privacy and confidentiality of medical records.
- To attend follow up appointments as requested
- To keep the hospital property clean. Relatives are not allowed to wash clothes in the hospital
- To refrain from spitting, smoking, consuming alcohol and chewing gum / gutka / pan on hospital premises
- To conserve energy, water and be eco friendly
- To follow the treatment plan recommended by your healthcare providers
- To take care of your belongings
WANT TO VISIT YOUR LOVED ONES? THESE ARE THE TIMINGS
Monday to Saturday – 11am to 12noon & 5pm to 7pm
Sunday – 11am to 12 noon & 4pm to 7pm
